I'm struggling to figure out how NS determines the Rate in the Time Entry. We use it for project records. I've set a rate in the Employee record, Billing Rate Card, Item Pricing in the Customer record and multiple price levels in the Service Item record. I've also assigned a Billing Class, Service Item and a Unit Price in the project task record. In my testing, it just always uses the base price in the Service Item record.

In my experience it has always come from the labor cost field on the employee record

well, it may seem so however it depends what you want to use. My client had two pricings, standard and extra, and that’s what we used when assigning employees to tasks. Yes, we used items on resources but our items did not have pricing, so it was safe.. I suggest you determine what pricing you want to use, and if it does not come from items, remove items pricing entirely, as usually item pricing trumps everything else

Ours use pricing from the item record but we want to source it from the customer record related to the project. It works only if we assign a resouce and service item to the project task which is inconvenient for us. That doesn't seem possible to source it directly from the customer record when there is no project task assignment?

yes, you can do it from the customer record, define it on the financial subtub. it seenms to become a problem when you add time with item, that’s where item pricing trumps customer pricing. you can have both, but do understand how assigning of prices works.