Hello, is it possible to add field values from the case record in a solution (field outgoing message) ? I have tried to insert ${case.casenumber} but it doesn't seem to work as in the message sent, I still see the text "${case.casenumber}" and not the real value.

@CaroLab try supportcase.casenumber https://system.na1.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2020_2/script/record/supportcase.html

Thank you for your answer @Kevin Zwemmer but I have the same result with "supportcase" instead of "case" ☹️