Hi,
Do anyone know why long term liability account...
# generalk
Ken
06/06/2023, 12:43 AMHi,
Do anyone know why long term liability account does not show up under account for customer deposit?
But it shows up for customer payment ?
k
Karina
06/06/2023, 3:02 PMall deposits are considered short term liabilities, that’s where you find it.
Karina
06/06/2023, 3:03 PMbut if that’s where you have it on your BS just create a custom report and remap your deposit account
k
Ken
06/06/2023, 4:43 PMHi Karina, I would still need to add an account for customer deposit.
The account only shows bank / expense account.
Would I need to create e new deposit account?
Ken
06/06/2023, 4:45 PMAnd a reason we need to use a long term liability account is because we use it for gift card, and customer gift card never expires
k
Karina
06/06/2023, 4:46 PMHi Ken, you can create an account called Gift Card and set it as LTL type, not a problem. you can create any account you like and map it anywhere. When you say “account does not show” you refer to out-of-the-box mapping, so create your own.
k
Ken
06/06/2023, 4:53 PMwe currently have a gift card LTL account, and yes we don't have the option to choose the gift card LTL account on the out-of-thebox mapping
Ken
06/06/2023, 4:53 PMI created a random account, but that account seem to default to a bank account
Ken
06/06/2023, 5:00 PM@Karina thank you for the help but I believe netsuite's customer deposit is only limited to two type of account (Expense and Bank) and I think the only way I can achieve LTL account in desposit is to create a new custom field.
k
Karina
06/06/2023, 5:01 PMwhen on the account screen creation click Help in the upper right section. It will tell you everything on how to create an account. No custom fields are needed
k
Ken
06/06/2023, 5:45 PMHi Karine, apologize for the confusion, I had created an chart account LTL, but issue arise when I am unable to select that account when I try creating a customer deposit.
k
Karina
06/06/2023, 5:47 PMcustomer deposit account is associated with the payment, not LTL so you cannot pay with an account of LTL type.
k
Ken
06/06/2023, 5:52 PMWhat should I do for gift card redeem payment? Our accounting department, require us to use LTL account for any gift card payment.
k
Karina
06/06/2023, 9:08 PMwhat does this mean “use LTL account for any gift card payment”? do they care what type of account an account is? I do not think so. I think what they are after is about positioning on the balance sheet. I would confirm it if I were you.