When we are approving a vendor bill sometimes the approval status doesn't update. The workflow says that it changed the status but the record itself isn't change. The user has the right access and the period is open. We are unable to replicate the issue in Sandbox and even NS Support couldn't explain to us why it didn't work. They simply said it could have been an odd timing issue. Have others dealt with this? Currently the status is set on Entry. Would it be better to set it on Exit as well to provide another chance? (The state exits when its done)

I’ve noticed this happening sporadically within workflows. I’ve heard it’s a known issue and they are trying to fix it but not sure on a timeline. It is possible if you have a few workflows or scripts all firing it could get “overwhelmed”. In most cases I just try to make a saved search/reminder to catch these and fix manually as it seemed to be pretty rare