They farm out the integrations like most partners. They don't have a team just sitting around waiting for a call on the bundle

So I shouldn't expect any support from them on this?

No you should but it might take forever. They will continue with canned comments like " check page 3 of the guide" and send you in circles. Sometimes its better to report your issue to NS customer support and they force Avalara on the phone...if the customer isnt helped NetSuite escalates

Yeah. Multiple canned responses just like this. "Please look at the link for the guide." I reached out to NetSuite Support as want to check all my bases before going forward.