Hi, i am trying to update employee record with sup...
# integrationso
ofer.e
05/21/2023, 11:34 AMHi, i am trying to update employee record with supervisor and getting error "Service error in netsuite. Invalid supervisor reference key" - i am using the internal id of the supervisor and getting this error, what could be the issue?
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nsAI
05/21/2023, 1:17 PMWhat role are you using to authenticate? Does that role have any restrictions?
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ofer.e
05/21/2023, 5:27 PMAdmin
ofer.e
05/21/2023, 5:28 PMIn the UI, in the drop down list supervisor, ican see part of employees and not full list
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nsAI
05/21/2023, 5:50 PMIs that a custom field your setting?
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ofer.e
05/21/2023, 6:25 PMno, it standard field
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nsAI
05/21/2023, 6:43 PMIs the supervisor record inactive or terminated
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ofer.e
05/22/2023, 5:10 AMan active user
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Stewart
05/22/2023, 8:31 AMHow many employees should be in the list? Might be a paging issue.
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ofer.e
05/22/2023, 8:32 AMwe have 200 users
ofer.e
05/22/2023, 8:33 AMi noticed if i am entering to another employee, i can search for that employee in the supervisor, i am trying to understand what could be missing? same subsidiary
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Stewart
05/22/2023, 8:38 AMTricky one - if it's happening in the UI, it's not an integration issue as such.
Not sure why some employee/supervisor relationships would be valid and others not. I'll have a think.
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ofer.e
05/22/2023, 8:39 AMYou are correct, i looked after i sent here the message, to review the UI action, and it the same
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mightyd3
05/22/2023, 2:52 PMOut of curiosity.. how many user licenses do you have on your NS account and how many are you using? If you inactivate a random user, can you modify this one?
Outside of this... sounds like its NS support ticket time.
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ofer.e
05/23/2023, 6:19 AMApparently it was related to HR org hierarchy that blocked it
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