Has anybody got an integration with FreshService? We are trying to the following scenarios. We've tried Celigo and Workato so far. Neither can do what we want out the box. • Support Case created in NetSuite -> Create in FreshService Celigo cannot see FreshService custom fields so does not fit this step. Workato does see custom fields and can complete this step • Comment added in FreshService -> update case in NetSuite Neither Celigo or Workato can see the Comments records in Freshservice • Comment added in Netsuite -> Update Freshservice Neither Celigo or Workato can see the Comments records in Freshservice If anyone has got this working with any platform I'd be keen to know so we can investigate further. thanks

Hi @PlanetJupiter, I’m with Celigo. I don’t have a FreshService login but I suspect we can help. For endpoints we don’t support out of the box with our FreshService forms, you can toggle to the HTTP view and make the minor tweaks you need there. Here is an example using Amazon Marketplace

Maybe you can create a custom connector in Workato that talks with FreshService API instead of whatever default one they have.

@PlanetJupiter I've been reviewing the api docs and playing in my sandbox env for both systems and I don't see anything Celigo can't do here. On your first need, I'm not sure what you mean by "see" custom fields. We would just map to them. The only thing we need to know is the custom field id. I got this setup in roughly 15min and you can see my flow was successful and that the custom field I made had the hardcoded message posted into it. On your second need, I test this out as well and it is totally doable. Also see attached screenshots of the message in fresh service matching the message in NetSuite. Of course this would have to be built out more to handle duplications and additional field mappings, but again I see no reason why we couldn't support this. If you want to reach out, then I can check what account rep you are working with and get assigned to it to further help. Of course I can't build all these flows because then I would just be doing the implementation for you 🙂. I've also attached the flow zip so you can install this in your celigo trial account and play around.

@Tyler Lamparter awesome reply thank you!! My Object mapping was wrong, so I couldnt 'see' the custom fields. Thank you !