ARM Question for you all. What is best practice for issuing a credit memo where you do not want to have a revenue arrangement created or impact revenue? For example in a past period we invoiced a customer twice by accident and we need to clear the AR for the one invoice. ARM is calculating correctly based on the SO. However if we credit the invoice the CM is picked up by ARM and we do not want this.

Dumb question here, but when you invoiced them twice didn't it hit revenue/deferred revenue twice?

you need direct revenue posting items (checkbox in the revenue rec tab on the item). Note you can't mix direct and non-direct items on a single transaction. Also note you'll need to separately sort out inventory

@KevinJ of Kansas I think first I should point out that we create revenue arrangements from the SO. So the use case then is an invoice getting created that over charges the SO in some way. We then need to create a Credit for the additional invoiced amount but the credit memo is then picked up and creates a revenue arrangement. The result is that we are not recognizing the correct amount of revenue.

so then the invoice hit deferred revenue and wouldn't ever get a posting to move to revenue?

I thought that might be the correct answer wish Netsuite would make it easier to do it at the transaction level. Thanks guys!