HI all, I have a question about Statements, and maybe other down stream functions/operations as well. We are implementing a new order workflow into our System - specifically website orders from a new BigCommerce website. Depending on the setup for the customer, some will pay for their order online with a credit card, others will be invoiced from Netsuite. The Credit Card orders seem to flow fine, with the CyberSource transaction id coming across from site in the sales order. Once an order is fulfilled, a cash sale is created. When we run a statement, the cash sales do not show up, only invoices. Is this normal? I would expect to see all transactions would show up. Perhaps there is a setting that i'm not aware of. Any insight would be appreciated. My accounting background is light. thanks!

A statement is for open activity generally - a cash sale is already completely paid for. You can try checking the 'include closed items" or "include paid in full activity" or something like that - but I doubt you can get the cash sales to show up on the statements

@KevinJ of Kansas Thanks as always. That was my initial thought about statements as well, though a few co-workers have spoken of using a statement to show all activity, including cash sales. So maybe for customers who want a record of everything, we send them a financial activity report, or something... While on the subject, even though cash sales are completely paid, do you know if you can (or does it even make sense) to create an invoice for such transactions? we have a lot of reports, including our commission reports that go solely off of paid invoices. Thanks and Cheers!

No. Your cash sale is equivalent to an invoice so you need to adjust your reports to include them