We have a single payment received for more than on...
# accountinga
A V
03/08/2021, 7:27 PMWe have a single payment received for more than one customer and they are not related. Is there a workaround to apply the payment to each invoice?
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Karina
03/08/2021, 8:02 PMHave you looked into Group Invoicing/Consolidated payment features?
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A V
03/08/2021, 10:00 PMDo you need admin rights? If so I'd need to ask admin.
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Howard
03/09/2021, 2:13 PMHow is that possible? 🙂 customers somehow must be related. As karina noted you can set parent child relationships on customers and then have one payment go to multiple customers. But without that relationship you won’t be able to natively do it.
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Karina
03/09/2021, 3:57 PM@A V - yes, you do need Admin rights - this answer is not really for end users but rather for admins. If you are not an admin ask for the set up and test it extensively in Sandbox.
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Luis
03/09/2021, 6:11 PMIs multi-subsidiary customer feature enabled in your account? In our case, we can't enable the consolidated payments feature because we are using the multi-subsidiary customer feature.
Luis
03/09/2021, 6:13 PMWhy didn't you just create separate Customer Payment transactions even if the payment was actually received from one customer only and then put a memo to mention that it was paid by a certain customer?