Hi, we have got a customer deposit linked to a sales order that has been created via the e-commerce website. Now that when we try to use the create invoice feature, system creates a cash sale by default with a warning message,

"Changing the form to a cash sale form will remove the link between the deposit and the sales order. The deposit will then be able to be applied to any open invoice. Do you want to continue?"

When a cash sale is created , all the payment information captured at sales order level is being copied onto the cash sale record as-is and the order is marked as billed. Now, what happens to the customer deposit that has been un-linked. Also, on the make deposits page, we see both customer deposit & cash sales and it looks like a double up of payments. Please suggest on how to resolve this situation if anyone had encountered this.

Can you check the custom form of the sales order when creating the invoice? You might want to use the standard sales order - invoice custom form instead of a standard sales order - cash sale as using the latter will create a cash sale. Also if you have a payment method tagged in the sales order, that will also create cash sale.

Thank you Nico, yes we do have payment method tagged on the sales order...hence its being defaulted to cash sale.