Is there a way to include unapplied payments when authorizing employee commissions? (we pay 100% on collections but sometimes have a delay in figuring out where to apply payments.)

are you using incentive compensation module? if so it is not super flexible. I mean you could create another plan based on other than collection criteria..

We paid for a commissions add-on — that’s what we’re looking to do. I don’t think it can calculate commissions off payments. IT has to be a sales doc (invoice, sales order, etc)

IC module (“commissions” module) is very rigid. If you pay on collections then the plan has to be on collections. it is really not flexible it all. You are probably be better off creating a search to account for all those payments and calculate commissions right there.

thanks!