Are you seeing amount due as $0 on the invoice?
# accounting
m
Are you seeing amount due as $0 on the invoice?
d
Nope, it shows like this. but the thing is, there were 2 payments applied to the same invoice. First payment amount was 19191.00 and the second amount was 20.00
m
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d
Hold on. Let me correct my earlier statement. Invoice amount is 19231. 1st payment is 19211 and 2nd payment is 20. Doesn't that mean it's fully paid?
m
In that case I'm guessing the second payment wasn't applied to the invoice
Go to the actual payment and check that it says Fully Applied, and on the Apply sublist this invoice number appears
d
The status is Deposited for both payments though. It doesn't show Fully Applied
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m
Go to both payments records and check that they are fully applied to only this invoice
d
Both payments are applied to only said invoice. The first payment is to a bank account and 2nd payment with 20.00 is to the same invoice but for bank charges account. Don't think this affects anything right?
p
I had a similar issue but it was with VERY old invoices. Fix was to unapply and then re-apply the payment. Maybe try that and see what happens?