Hello, I am having difficulty understanding how customer deposits work. I have a customer C0000 “Bob” with a deposit balance of $1,000.00 that I cannot see in their AR.
Via Netsuite’s own documentation “Deposits do not effect the customer’s accounts receivable balance”
I have been told that these deposits should show up as an Unapplied Payment or Credit on the customer's account. From a customer's point of view, this should show up in their account as a credit balance but since it "does not affect the customer's AR balance", it's not showing up in their statement.
Am I missing something here, or is the above correct…? Thank you in advance.