hi all. Does anyone have any experience handling credit card chargebacks that either get marked as fraudulent/any other reason? The payment gets pulled from my bank account so i need to create a transaction that would match the bank rec. Then once the dispute is finalized either we get paid back and need to create a new transaction showing the money coming back in or we lose and do not do anything. Is there any best practices for this situation?

There's a couple of different ways to handle it. NetSuite has a few really good articles in the 'Help' section. Just search 'Chargeback' and the first few should get you the info you need.

Depends on process. How are you handling and getting notified of chargebacks. Do you have a portal, are you getting the data from your processor?

So it appears that the chargeback functionality is a separate bundle. Im waiting to hear from Solupay who i use for processing to see if they have any experience with this bundle and theirs. I didnt want to just install the bundle in production and run into any issues. As far as how im notified for chargebacks that is via email and the solupay portal.