"Orphaned, Unapplied Customer Payment" question here....
I have a Customer Payment record which was created in a (now closed) period, was (and still is) unapplied, and belongs to customer "X". I now want to apply that customer payment to an invoice for customer "Y" in the current period. To do that, I edit the customer payment record, change the "Customer", then in the "Apply" sublist, choose the invoice I want to apply to.
All of that said, when I "save" those changes, Netsuite comes back with an error "The GL Impact of a transaction in a closed period cannot be changed." So, I now have a customer payment record on "the wrong customer" which I can't seem to move.
Has anyone else here solved a similar issue? If so, how did you resolve it? Or, does anyone have ideas of how we could resolve?
Do note that "Open the closed period" is not an option, and, customers "X" and "Y" above do belong to the same subsidiary.