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We have a bunch of custom columns on the Sales Order Item Lines that pull from various fields on the Item/Customer Record when a Sales Order is created, but these columns are not being populated when an order from our SuiteCommerce website is created, they work perfectly when an order comes in via EDI or is manually entered. Any idea on why or how to fix this, these columns are used in Workflows and used to populate Order Ack and Picking tickets.

how are you populating those fields? if it´s a script make sure it´s triggering in all the context you need to

if it´s expected to be filled in by the customer placing the SO on the web store make sure those fields are set to display in the web store