steps involved 1. In Global Search, look for Issue Customer refund 2. Entered the following details Customer: <customer name> Account: 1...<number> A/R Account: 1...<number> Date: 1/12/17 3. Clicked Apply tab and checked under Credits the Ref No <number> 4. Clicked Refund Method tab and selected EFT as Refund Method and Check# <number> 4. Click Save and receive the error message.