We are having an issue where Kits are not being fulfilled on Shopify. Say someone orders some inventory items and kits. When we fulfill the order on Netsuite, all the inventory items get marked as fulfilled, but the kits stay unfulfilled, so all orders containing kits are partially fulfilled. Anyone know what we are doing wrong? Relevant Info: • We use Celigo as the integrator • Sales orders contain the kit components with a separate column stating what kit they're from • All items except the kit items contain Etail Order Line IDs on Sales Orders & Item Fulfillments

Hi Jared, do you have a custom script on the NetSuite sales order record that replaces the Kit SKU w/ kit components or native functionality? If custom script, could the script also copy the same eTail Id on the Kit Item on these kit components? You can check the criteria set on your eTail Fulfillment Export Saved Search to see if lines w/o eTail Id are being ignored. And I believe you may need some logic to then only send 1 single Kit SKU back to Shopify to mark it fulfilled.