Does anyone know how to change/update a shipping a...
# general
t
Does anyone know how to change/update a shipping address on an invoice where the period has already closed?
s
Go to closed period and set allow non GL changes. Then you should be able to change the address in closed period as well.
t
Thank you I'll check that out!
Well it looks like we do have that set @sam1128
s
Then you should be able to edit the address. You might not be able to change shipping country if it changes the tax nexus.
t
Well it's an EDI account, so they aren't charged taxed. Whenever I changed/update the shipping address it reverts back. The order/IF/invoice all went thru without a zip code.
s
Maybe rather then updating the address add custom address. Custom address do not store to customer records. They only get stored with transactions.
t
It didn't work either, it shows that it's going to save, but when I save the changes it reverts back too.
s
Unless your account has some script to reverse it to original address. If not then raise a case with netsuite.
t
Thank you @sam1128 I'll go that route and double check we don't have a script running. Thanks for all the help.