our NetSuite account owner broke his phone, and ca...
# generalj
jen
02/01/2022, 6:43 PMour NetSuite account owner broke his phone, and can’t get into NS without 2FA. I can’t reset him even though I’m also admin. Suggestions?
s
Suitestallion
02/01/2022, 7:16 PMon the user access reset you can reset 2 FA
Suitestallion
02/01/2022, 7:16 PMmessage has been deleted
Suitestallion
02/01/2022, 7:34 PMif that doesn't work, you can remove his access and add him again
l
Livio
02/01/2022, 7:39 PMremove his access and add him again
k
KevinJ of Kansas
02/01/2022, 9:52 PMThose options only work assuming you have access to all NS accounts that user has access to
KevinJ of Kansas
02/01/2022, 9:52 PMIf they have an expired sandbox for example - this stuff doesn't work
KevinJ of Kansas
02/01/2022, 9:53 PMGenerally it means a painful process calling NetSuite and validating that it is who you say it is and resetting their account that way.
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