Does anyone know if a refund is processed if I delete a cash sale that charged a credit card?
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Tim White
01/27/2022, 8:51 PM
In general no. You would need to do a Cash Sale Refund in NetSuite to force a refund in the payment gateway. Which CC processing solution are you using?
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Brian
01/27/2022, 8:53 PM
Cybersource Legacy
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Tim White
01/27/2022, 8:54 PM
Ok. That would be a SuitePayments provider and by default any CC transaction that is deleted will not cause a refund in the gateway.
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Brian
01/27/2022, 8:55 PM
Thanks! I'm actually configuring everything now, chose legacy bc it seemed less complicated. I charged myself 1.00 as a test and then just deleted the transaction without refunding...🙄
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Tim White
01/27/2022, 8:56 PM
You can go into CyberSource and void the transaction before it batches.
Tim White
01/27/2022, 8:56 PM
Legacy was the right choice because there are a whole host of issues with their SuiteApp version.