Does anyone know if a refund is processed if I del...
# general
b
Does anyone know if a refund is processed if I delete a cash sale that charged a credit card?
t
In general no. You would need to do a Cash Sale Refund in NetSuite to force a refund in the payment gateway. Which CC processing solution are you using?
b
Cybersource Legacy
t
Ok. That would be a SuitePayments provider and by default any CC transaction that is deleted will not cause a refund in the gateway.
b
Thanks! I'm actually configuring everything now, chose legacy bc it seemed less complicated. I charged myself 1.00 as a test and then just deleted the transaction without refunding...🙄
t
You can go into CyberSource and void the transaction before it batches.
Legacy was the right choice because there are a whole host of issues with their SuiteApp version.
b
Thanks Tim. Much appreciated!
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