Absolutely banging my ahead against the wall with ...
# generalc
corbs
01/14/2022, 8:03 PMAbsolutely banging my ahead against the wall with what I believe is a permissions issue: one of our employees is unable to process payment using payment card tokens using a specific role whereas I, using that same role, am able to process payments with payment card tokens no sweat:
What is the permissions level I need to enable for this user?
Payment Card Tokens? Can it be that easy?
corbs
01/14/2022, 8:04 PMAlso, I’m an administrator and my user does not have any special global permissions.
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Brian Mandeville
01/14/2022, 9:07 PMshot in the dark here, but sounds like a similar issue i had recently. The payment process wouldn't happened be tied to a custom workflow that pushes out email notifications?
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corbs
01/14/2022, 9:52 PMthat is so strange but very good to know
corbs
01/14/2022, 9:52 PMwill look into, thank you Brian
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Brian Mandeville
01/14/2022, 9:53 PMthe reason i ask, is Netsuite recently introducted a 'Vicarious Emails' in the Setup Permissions. A user now needs that permission to trigger emails from an address other than theirs
Brian Mandeville
01/14/2022, 9:54 PMthe reason it was working as me is because I was logged in as the Netsuite Admin account, so I was sending as myself still and didnt need the permission, but it broke the workflow for everyone else
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corbs
01/14/2022, 10:07 PMThanks for the details, Brian - how could I check this setup?
corbs
01/14/2022, 10:08 PMwe do have an emails workflow for invoices…
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Brian Mandeville
01/14/2022, 10:10 PMmessage has been deleted
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