Anyone know a good way to handle this scenario:
We...
# generale
ericbirdsall
12/21/2021, 5:39 PMAnyone know a good way to handle this scenario:
We have a Special Order Item that we order from a Vendor
Occasionally that item get's returned to us and we keep it in our warehouse as it's ordered frequently enough that we know we'll sell it again....
But if a customer orders (5) of these, and we have (3) in the warehouse a Special Order PO is created for (5) of these even though we only need 2 more.
If I adjust the Qty on the Special Order PO to (2), and receive in the (2)... The Sales Order only commits (2) to the order and wont let us ship the (2) from the Vendor plus the (3) in the warehouse.
r
Rich Keller
12/21/2021, 5:57 PMThis is a system limitation unfortunately. Anytime a special order is created, that is the only inventory that can be committed to the order line.
Rich Keller
12/21/2021, 5:59 PMYou would need another SO line that does not have the Special Order connected to it. Another option all together is to not use Special Orders (unless it's dropped shipped also) and use a reorder point with a max inventory of 0 then potentially use a workflow or dashboard alert to trigger someone to create the non-special PO
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ericbirdsall
12/21/2021, 7:23 PMThis was my fear. It's strange to me that you CAN commit inventory for Special Work Orders but not Special Purchase Orders.
i.e. If a linked Work Order is created to make (10) of an item, and we change it down to (6), NS will commit more than 6 if we have some already on the shelf.
ericbirdsall
12/21/2021, 7:23 PMThank you for your reply!
a
AI1
12/22/2021, 3:56 AM@ericbirdsall that's interesting. I have never been able to commit items from inventory to special work order lines. That seems like a bug. They should function like special PO or drop shipments
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