We have receiving orders from France. As we all kn...
# generals
Simon
04/26/2023, 1:58 PMWe have receiving orders from France. As we all know French has differents 'symbol'. It cause us problems. What is the trick to handle that ?
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Simon Whittle
04/26/2023, 3:32 PMIt shouldn't cause an issue. How is it affecting you, is it on csv imports?
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Simon
04/26/2023, 3:40 PMIt is, look
Simon
04/26/2023, 3:40 PMmessage has been deleted
Simon
04/26/2023, 3:43 PMmore example
Simon
04/26/2023, 3:43 PMmessage has been deleted
Simon
04/26/2023, 3:43 PMIt's on the sales order, ship tab
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Simon Whittle
04/26/2023, 3:44 PMHow did the data get into the system?
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Simon
04/26/2023, 3:45 PMusing netsuite transaction Sales Order
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Simon Whittle
04/26/2023, 3:45 PMare they copying and pasting the data?
Simon Whittle
04/26/2023, 3:50 PMI've never had an issue with special characters in NetSuite but it's possible that it's caused by the field type for that field in particular especially if it isn;t happening with data in other fields
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Jesper M
04/26/2023, 6:42 PMDid you import the ship addresses with CSV import? Maybe you forgot to select ”Unicode” when you did the imported. A choice in the first step when you select file to import
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Stuart Anderton
04/26/2023, 8:28 PM^^ This. Check the encoding - keep everything in UTF-8
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Simon
04/26/2023, 8:29 PMThanks