Does anyone have an idea how to resolve such issue...
# generalr
Rammy
07/28/2021, 8:15 PMDoes anyone have an idea how to resolve such issue?
j
Josh Godfrey
07/28/2021, 8:39 PMVerify your email forwarding rules are set up correctly.
Josh Godfrey
07/28/2021, 8:39 PM(Email forwarding rules in your email provider)
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Rammy
07/28/2021, 8:40 PMYes i think the forwarding rule is well set up
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Josh Godfrey
07/28/2021, 8:41 PMDid someone 'reply all' to the original email?
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Rammy
07/28/2021, 8:42 PMmessage has been deleted
Rammy
07/28/2021, 8:42 PMIssue occurs on first case acknowledgement email
Rammy
07/28/2021, 8:43 PMNo one replied all
Rammy
07/28/2021, 8:44 PMI sent an email to the case address and the issue did not happen. but when I send to the Gmail address issue occurs
Rammy
07/28/2021, 8:45 PMmessage has been deleted
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Josh Godfrey
07/28/2021, 10:38 PMWe set up most of our Gmail case capture into gmail groups
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Rammy
07/29/2021, 12:01 AMThank you for your help @Josh Godfrey . You were right. It was an issue with email filtering on Gmail
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