Case scenario being: I'm currently training my tea...
# generalb
bdebazelaire
07/26/2021, 4:33 PMCase scenario being: I'm currently training my team to enter sales orders on a real customer database, I do not want those customer to receive email notification form netsuite.
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KevinJ of Kansas
07/26/2021, 4:33 PMCan you do your training in sandbox?
KevinJ of Kansas
07/26/2021, 4:34 PMor create dummy customers?
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bdebazelaire
07/26/2021, 4:34 PMNo sandbox. No we are currently entering real Sales orders.
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KevinJ of Kansas
07/26/2021, 4:34 PMThe advantage to a dummy customer/sandbox is you can set it up so that the emails go to the user.
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bdebazelaire
07/26/2021, 4:40 PMI was thinking I could simply update the full customer list and remove their email. But that seems a little...overkill. Yes that would have been great to have a sandbox!
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KevinJ of Kansas
07/26/2021, 4:42 PMI wouldn't do it - but that is an option...
KevinJ of Kansas
07/26/2021, 4:43 PMYou could also put in a workflow to uncheck the "to be emailed" box - but that wouldnt' stop users from accidently sending emails seperately
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bdebazelaire
07/26/2021, 4:44 PMHo well, I don't know why but he email are being sent even though the box is unchecked.
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KevinJ of Kansas
07/26/2021, 4:51 PMProbably workflow or script
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bdebazelaire
07/26/2021, 4:52 PMI guess I could write a script that override the email address to a dummy address when the Sales order is saved. Thanks, actually didn't think about Scripting for that problem
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KevinJ of Kansas
07/26/2021, 4:54 PMDepending on what's sending the emails this may not fix your problem.
KevinJ of Kansas
07/26/2021, 4:55 PMAlso - it seems like the wrong way to go about solving the issue - I'd still be tempted to use dummy customers if they had to enter the orders in production
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bdebazelaire
07/26/2021, 4:57 PMWell we are building our base for the Go-live date, so we need to use the real customers. I see what you mean though. It just doesn't apply to me in that particular case scenario
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