Hello there, If anyone else has been experiencing this error since the the OSS release, I’d love to hear from you. We are a software company. Our product is hardware/ software bundles. Since July 1st, we have been unable to process orders for new customers in the EU because NS no longer allows for items to have two different tax schedules within the same SO. The software needs to be taxed at the consumer’s country VAT rate, and the hardware needs to be taxed at our warehouse country VAT rate. Our work around is to build two separate orders one for the hardware, another for the software. This isn’t ideal because, again, the hardware is needed to operate the software. It’s messy, a hassle, and a major inconvenience to both employees and our customers. Of course, NS support says we’re SOL and has closed our case. 😡 Has anyone else been affected since the OSS release? And how are you dealing with it?

I haven't dealt with this to be up front - but I would be tempted to use a custom transaction that joins the two together for representation to the customer and managing the transaction - and then creating the real underlying transactions in the background, combined with a consolidated invoice.

If you do pursue the Consolidated Invoice route just be aware that it is not an officially supported feature and you will receive the same amount of assistance you did for the original question/issue. Officially Consolidated Invoice is considered to be a customer enhancement and not a core function of the ERP. The supported version is called Invoice Groups, but I don't believe that the feature would be of any assistance with the current issue.

That’s an interesting thought… we can’t even save SOs if the items have different tax schedules.. i wonder if it’ll be the case with custom transaction records. I’ll give it a shot in the sandbox and circle back!

You'll be wanting the supplementary tax bundle

You'll have to fudge the transaction tax schedules on your custom one

We've just done some tax juggling ourselves - I didn't do the config/dev, a colleague did, but I'll check in the morning and let you know if it'll work for you too

We have a similar issue because our orders can include items that go through ARM and direct posting. We split into separate orders and then consolidate the invoices.