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I’m trying to build an email template which can be used both by workflows, and in the UI, to send an email from a Support Case.  I want to be able to address the recipient by name, e.g.  `Hello ${entity.firstName}`  This works when sending from the UI (it fills in with the name of the target recipient) but does not work when the email is sent via a workflow that targets a particular Contact.  Does anyone know the variable name for this to work in both cases?

Are there multiple first name contacts on the vendor? Or is it a current 1:1 name to email ratio

we just want to be able to pick a contact in the workflow send email action

and also be able to use the template when sending emails via the UI

Issue is the same though, does your Entity record have multiple contacts?

what is the `${thing.firstName}` I need to put in the recipient’s name