Does anyone use the ABSI plug-in? I am able to connect to the bank's SFTP server, but the NetSuite server is dropping the connection before any bank statement files can be pulled into NetSuite. I have a support ticket open with NetSuite support but not much progress in identifying the root cause of the problem. Thanks!
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eblackey
05/24/2021, 7:11 PM
Yes, we use it. Are you seeing any errors? We had some problems with our bank early on because their SFTP server security didn't meet the minimum requirements for NetSuite. So, we ended up moving the process over to our own SFTP server.
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Tyrone Ng
05/24/2021, 9:08 PM
I should clarify we are not yet in production with ABSI. The SFTP connection is set up between our NetSuite sandbox and the bank's production SFTP server. We are getting 2 different error messages.
Tyrone Ng
05/24/2021, 9:12 PM
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Tyrone Ng
05/24/2021, 9:14 PM
Everything was working prior to 5/15. We have made no changes to the Format Profile.
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eblackey
05/25/2021, 6:22 PM
Do you mind sharing what your file name pattern is? The first error indicates that it just cannot match a file with that pattern. The second seems like it could be more of a temporary issue.