From: noreply@notification.netsuite.com
Subject: D...
# generale
ericbirdsall
05/21/2021, 3:58 PMFrom: noreply@notification.netsuite.com
Subject: Delivery Status Notification (Failure)
Date: May 21, 2021 at 82924 AM PDT
To: XXXX [EMPLOYEE IN OUR COMPANY]
This is an automatically generated Delivery Status Notification.
----- The following addresses had permanent fatal errors -----
[CUSTOMER EMAIL ADDRESS]
(reason: 4.3.2 Persistent Transient Failure: System not accepting network messages)
Arrival-Date: Fri, 21 May 2021 082923 -0700 (PDT)
Message-Id: <[CRAZY LONG STRING]@na1.netsuite.com>
Final-Recipient: rfc822; [CUSTOMER EMAIL ADDRESS]
Action: failed
Diagnostic-Code: smtp; 550 4.3.2 Persistent Transient Failure: System not accepting network messages
Status: 4.3.2
k
KevinJ of Kansas
05/21/2021, 4:06 PMDid your DKIM setup fail? also - who's the author on the email
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ericbirdsall
05/21/2021, 4:11 PMNot sure what DKIM is 🤷
The author was one of our employees. (Though it's happening to multiple employees)
They clicked "Save and Email" after creating an Estimate and they got that email above
c
CD
05/21/2021, 4:49 PMis it always the same customer domain that is being emailed, or multiple?
e
ericbirdsall
05/21/2021, 4:59 PMGood question. From the emails that staff has forwarded to me, it appears to be the same 3 customer domains that it's happening on
k
KevinJ of Kansas
05/21/2021, 5:01 PMWhen you get emails does the sender read as "Sent Via System.NetSuite.Com" or does it just show the employee's name?
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ericbirdsall
05/21/2021, 5:04 PMJust the employees name
ericbirdsall
05/21/2021, 5:05 PMJust created an estimate for myself and "save and email" and it worked fine. I'm wondering if the customer domains are part of the issue
c
CD
05/21/2021, 5:06 PMmight be a o365 blip
e
ericbirdsall
05/21/2021, 5:17 PMSounds above my paygrade lol
c
CD
05/21/2021, 5:18 PMif you open a support ticket they can look at email headers etc and advise you further
e
ericbirdsall
05/21/2021, 6:01 PMAppreciate your help @CD @KevinJ of Kansas
ericbirdsall
05/24/2021, 4:14 PMIn case anyone runs into this issue - NetSuite told me that there is a 3rd party spam blocker called "Proof Point" that has marked NetSuite as spam, so any companies using that spam blocker are having NS emails blocked. NetSuite is working to get removed from the spam list.
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