Question on Sales Orders. Is there any way to track line item deletions? Both mistakes and when a customer may decide to cancel an item off of a open sales order. It appears that the quantity can be reduced to 0 but if the person making the change simply deletes the line, it seems like it is gone forever without a trace. Ideally we would like to have a count in the order of deleted items.

You'd have to have a script that was populating a header level field when that occured.

Encourage people to ‘close’ lines instead of delete. Wood that work ?

I do not see an option to close a line in our sales orders. Only to close the whole order.

"close" is a field on the sales order form line level, it might be hidden look under form customization

found it. thanks.

You could probably calculate the number of deleted lines in a transaction in a Saved Search as

MAX({line}) - MAX({linesequencenumber})

My understanding is that those fields do not necessarily increment by 1 on all transactions

interesting but we have lines that are not actually inventory items which are our primary concern. And would that include subtotals, discount lines, etc.?