Just got word that our SLC claim from the Boston d...
# generalm
Mike Harrell
04/20/2023, 6:37 PMJust got word that our SLC claim from the Boston datacenter outage was approved. Hope others that were affected by it at least got that compensation. Doesn’t cover time, energy, and sales lost but it’s better than nothing
p
Pan Zhang
04/20/2023, 6:41 PMHow long did it take to get it approved?
m
Mike Harrell
04/20/2023, 6:42 PMI filed the claim the day we got service back and just got the approval email from our account rep yesterday
p
Pan Zhang
04/20/2023, 6:43 PMThanks for the update, I will check with our rep
m
michoel
04/21/2023, 12:57 AMWhat service credit % did you claim?
p
Pan Zhang
04/21/2023, 1:29 AMI think it is called slc
m
michoel
04/21/2023, 4:08 AM@Pan Zhang Yep, there are different credit percents available depending on downtime length.
michoel
04/21/2023, 4:08 AMI was asking OP which one he claimed under
d
Dawn
04/26/2023, 4:05 PMJust got ours. Submitted for 25% since the outage was less than 99% and that was the max you could claim.
m
Mike Harrell
05/11/2023, 6:06 PMWe did the 25% claim