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Is there a global preference to clear the Start Date when printing the Customer Statement by default? It just adds a Balance Forward amount that surprisingly does not take into consideration the paid invoices.

Your last sentence doesn't compute. Can you clarify?

When the Start Date is populated, it adds a Balance Forward line (Cumulative Balance as of start date) which includes PAID invoices which is misleading.

Balance forward line would also include the payment transactions.

now, if something was paid *after* the start date. then you'd see a positive forward balance and a negative impact for the payment.

i.e. my start date is 5/1 and on 12/31 there was an open invoice for 100 dollars that was paid on 5/7, my balance forward would show 100, but I'd also show the payment on 5/7 on the statement

That's not the case in ours, that's why it's confusing. We don't see that payment.

That's why the cumulative balance including the balance forward isn't equal to the total amount due.

I just checked and only the logo size was changed.