Hello,
Is it possible to display the
Reply email address that NetSuite generates (Test Name<
messages.123456.546468.0008daecf9f@6486418.email.netsuite.com>) in a sublist view in the communications tab? If we can find this field, we can add it back to the email correspondence even if the client removes it in their response. That way, our reply back to the customer will be tracked in NetSuite.