Has anyone been able to modify the online case for...
# generalk
Kathryn Klein
05/06/2021, 4:32 PMHas anyone been able to modify the online case form to allow a customer to upload an image file when they submit their support request? When editing the form fields in NS to add "File" an error returns staring the "NLFILE" field is missing.
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Adnan Azam
05/06/2021, 5:10 PMare you using a custom template?
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Kathryn Klein
05/06/2021, 5:45 PMI believe it was based on the W/D bundle generic form with some small adjustments.
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Adnan Azam
05/06/2021, 6:41 PMif you are getting the <NLFILE> error, that means you are using a custom template attached to the form.
Adnan Azam
05/06/2021, 7:33 PMAll you need to do is make sure the <NLFILE> CRMSDK tag is IN the template and the corresponding field File is selected on the form
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Kathryn Klein
05/06/2021, 8:53 PMKathryn Klein
05/06/2021, 8:53 PMWhere in the code would I insert the <NLFILE> CRMSDK tag?
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Adnan Azam
05/07/2021, 1:54 PMcan you share a screenshot of when you edit the form?
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Kathryn Klein
05/07/2021, 2:58 PMmessage has been deleted
Kathryn Klein
05/07/2021, 2:59 PMHere you go! Thank you so much for your help 🙂
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Adnan Azam
05/07/2021, 10:37 PMyea no worries, you see there is a template ;
Adnan Azam
05/07/2021, 10:37 PMmessage has been deleted
Adnan Azam
05/07/2021, 10:38 PMyou will need to open this, you should be able to find this under File Cabinet > Templates folder and you should also be able to open this template from within the form.
Adnan Azam
05/07/2021, 10:38 PMwithin this template you will have to add the tag;
Adnan Azam
05/07/2021, 10:43 PMAdnan Azam
05/07/2021, 10:43 PMits a custom HTML form
Adnan Azam
05/07/2021, 10:44 PMyou will need to add this tag in the template along with you selecting the FILE field in the form itself
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Kathryn Klein
05/11/2021, 5:25 PMIt works!!! Thank you for your help @Adnan Azam this has been an open issue for months!
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