Dunning issues experienced: 1. When I click on the...
# general
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Dunning issues experienced: 1. When I click on the "Assign dunning" button at the Customer form it propriatelly assigns the Dunning Procedure, but does not want to assign the relevant dunning level. The current solutin a maunal workarount Pause dunning (checkbox) - Save - Edit - Upause dunning (checkbox) - Save. Is there a solution to fully automate it without the maunal work? 2. Does Dunning module work propriatelly on OneWorld? When a Customer is saved on Parent Company (consolidation subsidary*)* in Primary subsidiary field and bellow there are 2 subs more - e.g. Ireland and the Neteherlands and there is an invoice overdue on e.g. Ireland subs, it shows overdue invoices on both subsidiaries. On the other hand, if I set up the Dunning Procedure only on Ireland, it cannot assing it cause the customer is set on Parent company (which is consolidation subs.). My real case is that all cusotmers are set on primary subs. but I need dunning letters per subsidiary. Plus, it sends multiple statements in the email. in other words, if the Procedure is set only on Ireland subs, but the customer is set on Parent Company as pripary subs, it will not recogniye overdue invoices on the Ireland subs. Does enyone experience the problem? 3. When I restrict view on one subs (e.g. Ireland) and assign the dunning procerude propriatelly, do the manual workaround (pause-unpause) in that moment it shows the following error message: An nlobjSearchFilter contains an invalid operator, or is not in proper syntax: custrecord_3805_des_currency. Does enyone experience the same problem? I conclude that Dunning is not suitable for OneWorld accounts? Thank you in advance.