We have two orders using UPS Ground which are calc...
# generalj
J-Mack
03/31/2021, 7:27 PMWe have two orders using UPS Ground which are calculating at 0.00 shipping cost even if there shouldn't be anything to prevent it from calculating properly. The items all have weight on them. Any idea what might be stepping on it?
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KevinJ of Kansas
03/31/2021, 7:44 PMbad ship address.
KevinJ of Kansas
03/31/2021, 7:44 PMI love it when someone checks the override box and types the value there instead of in the right shipping address fields
j
J-Mack
03/31/2021, 7:45 PMYeah, that might be it. That was going to be my next step.
J-Mack
03/31/2021, 7:50 PMI replicated the order in SB and it's doing the same thing, no matter what address I use.
J-Mack
03/31/2021, 7:57 PMAdditionally, it doesn't matter what UPS method I choose, it comes up 0.00.
FedEx gives me an error.
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KevinJ of Kansas
03/31/2021, 7:57 PMis it set to use 3rd party information on the customer?
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J-Mack
03/31/2021, 7:58 PMThere is third party info on the customer, yes. But we have it set to bill us in this case.
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Rob Cady
03/31/2021, 8:15 PMcustomer record in 3rd party billing acct# field and shipping item - shipping rules - free ship are the 2 places I know that will cause this
Rob Cady
03/31/2021, 8:17 PMdelete acct # from customer record and it should then calculate a total in sales order
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J-Mack
03/31/2021, 8:50 PMLooks like that's what the team is doing, but I thought we had customized a way around that. Looks like that's not the case, though.
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