Hi all, I have an unusual situation where we have drop ship purchase orders being email out to a vendor when they aren't supposed and I can't figure out why they are being sent! The "send drop ship emails" feature in settings is unchecked. Typically, when a purchase order is created a workflow is triggered on save where it runs through a series of criteria to determine if an email should be sent. The workflow is getting to the correct "Don't send email" state but an email is still going out? Does anyone have any input/advise/ideas on this? Thank you!

I'd start by checking the supplier account Preferences tab, "Send transactions by email" and seeing if disabling that (if it's enabled) makes a difference. I'd also look for whether there might be a saved search sending an email template for new POs.

Hmm...the "Send Transactions by Email" was already disabled and and I don't believe that there are any searches sending the emails out. Any other ideas?

If you can explain how to view message headers in an email to the supplier, getting them to forward you a copy is probably the most helpful approach. System emails have X-MailingID and X-Netsuite headers which detail the record and trigger details which caused the email to send.

Good to know. I checked out a sample on a test email...I see that header but I'm having some difficulty decoding it. Would you be able to help me with it? Thank you so much!

X-NetSuite: c=XXXXXXXXX; s=a29.prod.chi; v=2021.1.0.42; t=SingleMerge; ec=true

Suiteanswer 14695 gives more detail on the headers. It's not a search triggered email. Not sure what the SingleMerge denotes - you may have to resort to asking support if no-one else can clarify.