Hey has anyone ever had an issue where the user count and the full licensed user number don't match? It says 65, but when I pull a list there are 66 names. None of them are NS employees and none are tied to a customer center. We do have 1 that is a web service/integration. Not sure if that doesn't count towards the total.

You get 1 free one usually for a consultant or outside accountant

ok I guess I just never noticed that before. I knew in the past we had NS consultants and they didn't count towards the total but I always thought the numbers matched in any other situation.