I had a customer once say "It doesn't do x???" and I said, "No, it's not in scope, you never asked for it nor was it discussed". His response was "Yes, but just because I didn't ask for it doesn't mean I didn't want it, so why didn't you build it that way? 🙄 I asked him, "If he went to McDonalds and asked for a hamburger, would he expect to be given chicken nuggets as well, because he hadn't specifically said he didn't want them". He failed to see the point. 🤣 And that my friend is why I avoid talking to customers if I can and leave it to people with a higher tolerance for "customer speak" 😄