I have a Netsuite Role that needs access to create a customer. In role permissions it has full access to Lists ->Customer Profile and Customers. Is there something else that I’m missing?

Do you use a custom form for customers that perhaps the role does not have access to ?

oh that could be it

do you get an error page when the role tries to create a customer?

I’m trying to create a customer from a webservice call using Boomi but i’m getting an odd error

ah yes, the ubiquitous unexpected_error....

this one drives me nuts

are you able to log in as the role and create a customer *via the UI? Presumably doing so would confirm whether it's a permissions error

I have tried that. The role is def missing something because I can’t create from the UI either.

but the UI also gives the unexpected_error, and not a permissions error?

This is all I have on the menu of that role

try: switching to admin; navigate to the page for creating a new customer; copy the url; switch back to the custom role; go directly to the url via the address bar Hopefully that should give you the specific permissions error

From the screen shot it almost appears like the role is using a custom center - something that does not have access to those menu items (center type - like the Project Center does not have access to customers) https://suiteanswers.custhelp.com/app/answers/detail/a_id/9798/loc/en_US

@David B I copied the link and switched roles and pasted the link in the other role. I was able to create a customer with no problems.

was not expecting that

me either

potentially not a permissions error with Customer then? I know you said you'd discovered it was permissions related when you'd looked into it previously

Yeah I did and they said its a netsuite issue

of course they did.. 😩

Reach out to NS support. They should be able to share more details about this unexpected error. Meanwhile, try disabling all scripts/WFs and see if you still get unexpected error.