Customer placed an order and originally wanted to pay with a Credit Card. So the Sales Order was put in with the CC information and it was authorized. The order shipped but has not been billed. Customer now decided that they want to use Terms instead. User edited the Sales Order and removed all the CC information. Then changed the terms to Net 30 and removed the Payment Method. When she tries to Save she's met with the error of "Credit Card Number or P/N Ref. has to be set to record external payment event". Anyone dealt with this before?

There is some language in SuiteAnswers that basically says you need to create a Payment Method to bypass that error (SuiteAnswer 84112)

Thanks @Cara Foley For whatever reason, I was able to set my Payment Method to one we have called "Web Order" and save it. Then edit it again, and remove the Payment Method and change the terms to NET30, and it worked.

@ericbirdsall Eric, depending on how you authorize/capture the funds, you may want to check to make sure the funds were not captured and possibly settled. Usually, this is done on the merchant site associated with Netsuite. If the funds have settled, a credit memo may be required. Just a heads up since we've seen this before.

Thanks @Roy L I confirmed with my accounting team and they voided the CC auth (it hasn't been settled yet)