i have a customer that when I put their name in the global search field their sales orders do not appear. other clients the sales order do appear. What could be causing this?

that's interesting functionality, when we put customer names into global search it does not display sales orders, only contacts and customer records

maybe this happened? https://netsuite.custhelp.com/app/answers/detail/a_id/23005/kw/global%20search%20customer%20transaction

Thanks. That was it. I was under the impression that the entity field was a global search field.