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Hachi

12/30/2020, 8:25 PM
I'm having issues sending email alerts from a saved search off a custom record when a new result shows in the search. Under the email preferences subtab, I checked send email alerts when records are created/updated but this does not work. Recipients under the specific recipients subtab are also filled and have the 'Send on Update' field filled to 'Yes'.
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Netsuite Tragic

12/30/2020, 8:28 PM
Is the record actually “created” at the same time as it meets the search criteria? Maybe try a scheduled search if it’s older records