We're having issues with two customers and one vendor not receiving our emails sent from NS. Are there any known issues with emailing from NS we should consider in troubleshooting this?
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Sandii
12/21/2020, 7:07 PM
Check the bounced list in NS, once an email bounces it stops trying to send to that list. Remove them the bounced list if they are there.
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Greta
12/21/2020, 7:12 PM
These aren't showing up on the bounced list. NS thinks they were sent but they're not reaching the destination. I suppose they could be getting caught in a spam filter on the recipient end but they do get some of them.