Hey all, we are trying to do a REST integration for one of our customers, but we are getting the error below. Any ideas on how to get whitelisted to test out REST? Do you know if this would be an issue with each of our integrations (i.e. we should think of NOT using REST)? Thanks in advance!

that’s not an error message. It’s an info announcement.

You’re right @Mars. Does that mean though that we cannot use REST API? If so, any way around it?

you can still use REST WEB SERVICES; the ones in the announcement are other functionalities of REST SERVICE in beta.

😕 my bad @Mars - I think this is super helpful. Thanks for that note!

Since you mentioned whitelisting, you can add your IPs at Setup > Company > Company Information if you have enabled IP Address Rules feature.

Hi Mars, This is what we are receiving at the moment though:

{
  "type": "<https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.4>",
  "title": "Forbidden",
  "status": 403,
  "o:errorDetails": [
    {
      "detail": "The customer record is only available as a beta record. Enable the REST Record Service (Beta) feature in Setup > Company > Enable Features to work with this record.",
      "o:errorCode": "INSUFFICIENT_PERMISSION"
    }
  ]
}

Then that announcement is applicable to you since you're trying to access a beta record. Just to clarify though, that the announcement is shown to all NS accounts afaik. It's not because you're trying to use the beta functionality.

Hmm interesting, it would be nice if they can be more transparent about when it will become available or not. Btw I can confirm also the GET requests are returning this error opposed to what the original comment says.

Does the role you're using have View permission for Lists > Customers ?

We actually work with admin role, but I will double check to see if we have that permission or not

Admin role usually have that unless your customer gave you a “custom” admin role.

Hi, I have the "List > Customers" permissions as full but I still face the error. I checked in Company>Features but there is no "REST Record" feature to enable, it is not shown. I already checked with other admin users. How can I fix this to see the feature and enable it? Is it because my environment is a demo? Thanks