Hi all! Is there a way to prevent a Cash Refund record from impacting inventory? I’m currently creating a Sales Order > Cash Sale > Item Fulfillment whenever we have an order. However, sometimes an order is refunded before an item is fulfilled (ie before we create an Item Fulfillment). In this scenario, if there is a Cash Refund, there should be no impact on inventory. However, I’m seeing that a Cash Refund record impacts inventory even if there is no linked Item Fulfillment. Any suggestions on how I can handle this?

Record the quantity at zero instead of actual quantity - force change the amount column

Ahh I see, I’ll give that a try. Thanks @KevinJ of Kansas

Netsuite will yell at you "amount is not equal to rate times quantity"

It’s an online order where I’m creating a cash sale at time of payment and then an item fulfillment when our 3PL ships

what you are doing isn't in best interest of your customers - I'd be inclined to switch the website to a preauth/capture model instead where you preauth at time of sales order - and charge the card at time of fulfillment. Then you don't need the cash refunds because you didn't take funds that you didn't actually deliver on.