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Hi all,

Has anyone faced an issue before with templates where it shows up correctly if you print it directly from a certain record, but if you sent it in an email, some variables don't get populated, and don't show up?

are you sending as an attachment? what's not showing up?

As an attachment, yes. Some info that comes from the `subsidiary` object.

How are you referencing the subsidiary object?

```&lt;td align="left" rowspan="3" line-height="110%" style="width: 25%;"&gt;
	${subsidiary.legalname}&lt;br /&gt;
	${subsidiary.mainaddress.addr1}&lt;br /&gt;
	${subsidiary.mainaddress.zip} ${subsidiary.mainaddress.city}&lt;br /&gt;
	${subsidiary.mainaddress.country}
&lt;/td&gt;```

From my experience no not yet as we use the same template to print and email. Which record are you emailing from and which subsidiary info is it so I can test myself.

Try using ${subsidiary.mainaddress_text} as I use it in all my forms without issue.

Are you sure you're using the same template in the Print Template and Email Template fields in the custom form?

Yes, there is no other template in the same structure. Unless a teammate did something. I will check it.

I have a similar issue, a customized field is shown in the print pdf, but not in the email attachments. Both print and email using the same template. If you have found a solution, please share it

Please provide the line of code you're using and which record transaction it is.

Good morning,
As I was looking in the code to send it to you, I realized I added the customized field in a switch-case, only for the default, and the print was using it, while the email sent with a different case. I add it to all, and issue was solve. Thank you for your help