Hi everyone, I’m trying to use the Strike-through pricing on a suitecommerce website, but for some reason is not pulling both prices. I followed the steps on enabling the strikethrough, setting the pricelevel default and the customer has the pricelevel with a different price. But nothing is showing as strike through. I checked the settings and the pricelevels are on the fieldsets correctly. What could I be missing?

The last time someone ran into this difficult, they were using an old, custom theme that did not have the relevant fields in the templates. Can you check that?

Hi @Steve Goldberg, I did review that and the theme is based on the Suitecommerce base theme 22.1.0, I think that is not that old. And I also tried by reviewing the website from the src without any customizations and the strike though doesn’t show.

Is the data being included in the API responses?

yes, I just checked and is pulling the pricelevels correctly.

You need to be using at least 2022.2.1 for matrix item support

ok, so to check that i’m following.. The strike through now only works with the latest updates for Matrix items? But if we’re talking about latest updates, that are managed updates by NS… then I have to wait for this version to be released into that specific account in order to the strike through to work?

I don’t know what version of SuiteCommerce you’re using, but all sites are not updated at the same time. 22.2.1 is the latest version. You can check yourself

yes, I just checked and the bundles say that an update is available. I’ll have to create a custom code to manage the pricing then since I don’t think that those updates are going to be fast. Thanks for your help!

So rather than just wait for the bundle to be updated, you’re going to create something custom? That seems rather drastic

Not really.. is a quick customization to do and I already have it ready and working. Can’t really wait on the bundles to be updated.